Team Karl Privacy Policy
Last updated: 20 Oct 2026
At Team Karl / Karl Vermeulen, Harcourts Howick ("we", "us", "our"), we respect your privacy and are committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, store and protect your personal information when you interact with us. This includes our website (teamkarl.co.nz), our website enquiry and free appraisal forms, our social media pages, our advertising campaigns, and lead forms on Facebook and Instagram (Meta lead forms). We handle personal information in line with the New Zealand Privacy Act 2020.
1. Information we collect
We may collect personal information including:
Your name
Phone number
Email address
Property address or suburb
Information about your property
Information about your property plans, including whether you are considering buying or selling
Any other information you choose to provide when contacting us or completing an enquiry form
We may also collect information about how you interact with our website and digital advertising, such as your IP address, browser type, device information and website activity, through cookies, pixels and similar technologies.
2. How we collect your information
We may collect information directly from you when you:
Complete an enquiry, contact or free appraisal form on our website
Submit a lead form through Facebook or Instagram (a Meta lead form)
Request a property appraisal
Contact us by phone, email or social media
Interact with our website or online advertising
Communicate with us about buying or selling property
3. Website leads and Meta leads
Website leads. When you submit a form on teamkarl.co.nz, such as a contact, enquiry or free appraisal request, the details you enter are sent to us so we can respond to your enquiry. These details may be stored in our email system and our customer relationship management (CRM) system.
Meta leads. When you submit a lead form through Facebook or Instagram, Meta collects the information you enter and shares it with us so we can respond to your enquiry. Meta may also collect and process information in line with its own privacy policies. You should review Meta's privacy information when submitting information through its platforms.
Whichever way you contact us, we treat your information in line with this Privacy Policy.
4. How we use your information
We may use your personal information to:
Respond to your enquiry
Contact you about your property or potential sale or purchase
Arrange a property appraisal or consultation
Provide real estate services
Understand your property requirements and circumstances
Communicate with you about our services
Improve our website, advertising and customer experience
Keep appropriate records of our communications and business dealings
Meet our legal and regulatory obligations
If you provide your contact details through a website lead form, a Meta lead form or any other property enquiry, we may contact you by phone, email or the other contact details you have provided to discuss your enquiry.
5. Marketing communications
Where you have given consent, or where otherwise permitted by law, we may use your contact information to send you information about our services, property market updates, listings or other relevant communications.
You can ask us to stop sending marketing communications at any time by contacting us or using the unsubscribe option included in our electronic communications.
6. Sharing your information
We will not sell your personal information.
We may share your information with trusted service providers where this is reasonably necessary to operate our business or provide services to you. These may include:
Harcourts, the real estate brand and network we operate under
Customer relationship management (CRM) and database providers
Website and technology providers
Email and communication platforms
Advertising and analytics providers, including Meta
Professional advisers
Other service providers we use to operate our business
We may also disclose information where required or permitted by law.
Some service providers may store or process information outside New Zealand. Where this occurs, we will take reasonable steps to ensure your information is protected in a way comparable to the New Zealand Privacy Act 2020.
7. Cookies and website analytics
Our website may use cookies, pixels (including the Meta Pixel) and similar technologies to understand how visitors use our website, measure advertising performance and improve our services.
These technologies may collect information such as your device, browser, pages visited and interactions with our website.
You can adjust your browser settings to manage or disable cookies, although some website functionality may be affected.
8. Keeping your information secure
We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
9. How long we keep your information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide our services, maintain appropriate business records or meet our legal and regulatory obligations.
When information is no longer required, we will take reasonable steps to securely delete or dispose of it.
10. Accessing or correcting your information
Under the Privacy Act 2020, you have the right to request access to the personal information we hold about you and to ask us to correct information you believe is inaccurate.
To make a request, please contact us using the details below.
11. Privacy questions and complaints
If you have any questions about this Privacy Policy, would like to access or correct your information, or have a concern about how we have handled your personal information, please contact our Privacy Officer:
Team Karl / Karl Vermeulen, Harcourts Howick
Email: karl.vermeulen@harcourts.co.nz
Phone: 027 204 4249
Address: 18 Fencible Drive, Howick, Auckland 2014
We will consider and respond to your request as soon as reasonably practicable.
If you are not satisfied with how we have handled your privacy concern, you may contact the Office of the Privacy Commissioner in New Zealand.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, technology, legal requirements or privacy practices.
The latest version will always be published on this page, with the date of the most recent update shown at the top.